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ProMembership Answered

HERE IS CONFIRMATION OF MY PRO MEMBERSHIP....  WHEN WILL IT BE RECOGNIZED?  I CAN'T DOWNLOAD PDFS, ETC!!!

Congratulations, dtravers, your Pro membership on Instructables is now active. Thanks for supporting Instructables and becoming part of the Pro community!

Ready to send a patch to someone? Give it a try:

- https://www.instructables.com/patch/send

If you need help or have questions about your Pro membership, please visit our active help forum at:

- https://www.instructables.com/community?categoryGroup=help&category=pro_accounts

---------------------------------------
Cheers,
Instructables Pro Robot

https://www.instructables.com/

Discussions

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StumpChunkman

6 years ago

It does work. You emailed the wrong address, which they had to forward to service. You should have a response now.

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KimberlyP

6 years ago

I used to be a Pro Member it expired in February and I just re-upped and it still is showing me as not a pro member. What is up.

I got confirmation and the funds are gone.

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Lithium RainKimberlyP

Reply 6 years ago

The odds are against receiving a timely response by posting here on the forums or by pming staff directly. I would recommend emailing service@instructables.com.

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KimberlyPLithium Rain

Reply 6 years ago

It seems even emailing service@instructables.com is not a method for getting a timely resolution.

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KimberlyPLithium Rain

Reply 6 years ago

I emailed there as well. Now just waiting.
Called the phone number too, and it said to email.

So it is just sit and wait for the pot of water to boil.

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canucksgirlKimberlyP

Reply 6 years ago

When you look under the "Pro Membership" tab on your profile page, do you see a "start date" and "end date" for your recent purchase? Perhaps you just missed the step of activating your purchase?

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KimberlyPcanucksgirl

Reply 6 years ago

No it just says I see you are not a pro -member.

I guess I should have never allowed a lapse.

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canucksgirlKimberlyP

Reply 6 years ago

If you don't see any means of activating your Pro purchase, then you'll have to wait for staff to look into it and get back to you. I can tell you from my own experience with emailing the service address, that they are extremely helpful and prompt about returning emails, so just give them a day or two to reply.

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StumpChunkmancanucksgirl

Reply 6 years ago

hehehe...I like that. They're very prompt, but give them a day or two to reply.

I'm glad we don't have to deal with emergencies. ^__^

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canucksgirlStumpChunkman

Reply 6 years ago

lol... I guess I should read what I type before I post my comments huh?

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KimberlyPLithium Rain

Reply 6 years ago

How many times doe this happen? There is no real number to call. If you call you get told to email, and if you email you get a robo reply and then you are just stuck in a crew.

How about an instruct able on customer service?

Or payment processing.

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mikeasaurusKimberlyP

Reply 6 years ago

If you only emailed service@instructables.com today, please allow a few days for us to get to your email. Also, Pro Membership is initiated when you activate it not from date of purchase. 

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KimberlyP

6 years ago

You would think that if you are paying for the service, that correctly taking your payment and making sure you are credited for your payment, would be the number 1 job. The thing you do fist and make sure it works.

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StumpChunkmanKimberlyP

Reply 6 years ago

You're very right. And we're getting more people to help out as I type. Hopefully we're able to help you out soon...I'll chat around work on Monday and see what kind of problems I can create. (problems for them...fixes for you). Please hang on until then though. Thanks.

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StumpChunkman

6 years ago

Hello. The congrats you have listed up there is for dtravers.

I have checked and verified that dtravers is in fact a pro member.

Please let me know if you have one of these confirmations for your current account, so I can check on that.

If you're having more in depth problems, you're welcome to email service@instructables.com and they should be able to help you out as well.

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StumpChunkmanStumpChunkman

Reply 6 years ago

In fact. I've done some more digging. Please contact service so we can talk more. I don't want to discuss your email and account details in an open forum.

Thanks.

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mikeasaurus

6 years ago

I've forwarded this to our Accounts Manager, expect contact shortly.

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belizedrewmikeasaurus

Reply 6 years ago

Thanks very much... it will be nice to get this squared away.

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Kiteman

6 years ago

When did you turn pro?