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Purchased Pro Membership but can't download pdf Answered

I just purchased a Pro Membership so I could download a PDF and it won't let me. The transaction has gone through but my account still isn't listed as Pro. How do I fix this?!?  

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smehelp

4 years ago

Seems to have cleared itself whatever it was... thanks for the comments!

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Boogity

4 years ago

Interesting topic . . . I'm experiencing the same problem. Every time I click on DOWNLOAD my screen goes to "log in". Quite frustrating.

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Penolopy BulnickBoogity

Reply 4 years ago

You are also marked as pro.

That sometimes happens when you have an old cookie from the last time
you logged in, or having a browser add-on that stops the page from
loading completely. You can try:

-Disabling any script blocking add-ons to your browser, like Ad-Block, GreaseMonkey, or LastPass
-Making sure you have cookies enabled for your browser
-Clearing your browser's cache

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Penolopy Bulnick

4 years ago

Your account is marked as pro. Is there something in particular you are having trouble doing?