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'forgot password' link sends no activation code Answered

So I forgot my password and hit the "forgot password" link. I get a form telling me to submit an activation code that I will get in my email, but this is the email I get:

Welcome to Instructables! Log in at

https://www.instructables.com/account/activate?email=xxx@yyy&code=ZZZZZ

Your account information is as follows:

Username: abc
Email: xxx@yyy
Join Date: Jul 24, 2008. 9:31 AM

Cheers,
Instructables Robot

If I follow the link, it just gets redirected to https://www.instructables.com/home

Discussions

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DocRon

8 years ago

I forgot the email I registered with, and can't figure out how to get into my main account.

I created this alternative account so I could send a private message to my MAIN account.  Didn't get the message. 

Can't figure out how to contact Instructables for help!

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temporaryglen

9 years ago

I'm having the same problem June 2009. I finally bit the bullet and registered a temp UID on a different email, but even doing a new registration the robot won't send me a PW change code for my NEW UID. using firefox 3.0.10 on an xp machine.

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forgesmith

9 years ago

The system just did that to me, several requests to send and re-send for a new password yielding no email's sent, even tried a cookie purge. I'm lucky I finally remembered it.

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Steelsmith1forgesmith

Reply 9 years ago

I had a computer failure, had to get a new computer. As I could not remember my password, I've tried for a week and a half to get the robot to send me the code for my new password. Never got any Emails. I had to open a new account today at an alternate Email address.

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Tuon

9 years ago

And I also had to create a NEW account for the same reason.

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marian_22

9 years ago

I am having the same problem but I am not getting an email at all.

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Kitemanmarian_22

Reply 9 years ago

If you don't know your password, how are you posting this..?

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xACIDITYxKiteman

Reply 9 years ago

Maybe they made a new account, or maybe they were just trying to reset, to see if the bug is 4realz.

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MrMoose2

9 years ago

I just tried to reset my password 3 times and did not receive the email either.

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CantResetMyPassword

9 years ago

me too. I had to make another account so I could post to the bug blog. I hit send email, but no email ever comes.

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rachel

10 years ago

This problem will be fixed in the next site release, later this week.

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abbersrachel

Reply 9 years ago

I also get this problem. Nearly one year on from your post.