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Support contact problems Answered

Hi,

Is anyone else experiencing problems contacting the Instructables support team via email?

I have tried to email them via different channels three times now but it comes back as non-existent email address.... ironically the reason I'm trying to email support in the first place is because despite changing my contact to a new email address in my personal settings, emails are still being sent to my old email address.

If anyone knows how to get through to support or if they are having the same issue maybe we can join forces to resolve it..?

Cheers!

38 Replies

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mikeasaurus (author)2013-08-07

service@instructables.com  or  support@instructables.com

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gigglesdough (author)2018-01-22

Where are you? Do not have any success trying to get support from Instructables. I want to cancel my subscription.

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karlmicheal (author)2017-11-29

Hello. On October 11, 2017, I signed up and paid for a 2-year premium membership so that I would be able to download ideas. I have attempted to download additional projects and cannot access the premium functions...instead keep being told that downloading is a premium thing. Please help me with this.

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tomatoskins (author)karlmicheal2017-11-29

Hello,

For your security please send this information to our support team at service@instructables.com instead of posting it on a public forum.

Troy (tomatoskins)

Community Manager

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tomatoskins (author)karlmicheal2017-11-29

Hello,

Looking at your account I don't see that it is currently signed up for premium membership. Can you please send this billing information along with the name on your method of payment to our support team at service@instructables.com so they can look into this for you?

Troy (tomatoskins)

Community Manager

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KAMPERKEN9 (author)2017-06-06

cannot verify my account,keeps coming error try later,3 days later still not happening,look into this please

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tomatoskins (author)KAMPERKEN92017-06-06

Looking at your account it looks like there are a couple pieces of information missing. Can you please send our support team an email at service@instructables.com? They will be able to sort out your account. Be sure to include your username.

Troy (tomatoskins)

Community Manager

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LaquonR (author)2016-05-31

I would like to cancel my membership. How do I go about doing so?

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Brooklyntonia (author)LaquonR2016-05-31

Email service@instructables.com

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Charles Gibbs (author)2016-02-11

Hi seamster,

Editors pick has no links again, sent the mail to my wife's account and the same with her I am running windows 10 that I installed yesterday and I have outlook, she is running windows 7 and is using online gmail and yahoo accounts and I have the same reaction on both those accounts.

give me a shout if you need any further info for trouble shooting I will help where I can.

regards

Charles.

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seamster (author)Charles Gibbs2016-02-11

Ah!!

I'll pass this info along to our team of developers. Thank you so much, again.

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Charles Gibbs (author)2016-02-10

Hi Seamster.

I am using microsoft outlook, usualy when you hover over the picture there is a HTTP text link that appears and says click to follow now nothing, this it seams is only non functional in the editors pick.

Hope this helps.
Blessings
Charles
Namibia

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seamster (author)Charles Gibbs2016-02-10

I'll pass this info on to the correct parties to investigate!

Thanks again for the heads up :)

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Charles Gibbs (author)seamster2016-02-10

Hi Seamster,

Glad to help, its always a pleasure to read allot of the instructables.

Blessings

Charles

Namibia

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Izzypup (author)2016-01-19

I've forgotten my password and have followed the reset instructions given, which includes entering a 22 letter and number reset code! Who can remember that many random characters?! AND copy/paste doesn't work. So, I wrote the code down, entered it 5 times and was told 5 times that what I'd entered was incorrect! I carefully proofed it 5 times (their reset email to what I'd written, what I'd written to what I'd entered) and I had made no mistake! I've tried every contact method that has normally worked for me without luck and my luck has been no better when I've tried the suggestions of others that have been posted. Needless to say, I am beyond frustrated with Instructables.com which, until now has been my favorite site! I welcome any suggestions - and would be ecstatic if at least a few of them come from Instructable!

Izzypup

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tomatoskins (author)Izzypup2016-01-19

I'm sorry to hear that our password reset email isn't working. If you send an email to service@instructables.com a member of our support team will be able to assist you with resetting your password.

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madasmars (author)2015-10-29

Hi, I am having exactly the same problem! I changed my email address some time ago and recently I tried to update it with Instructables, but I kept getting a negative message saying that the new email address is already in use! What now?

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Kiteman (author)madasmars2015-10-30

That means that somebody has, at some point, opened an account using that email.

This is the sort of confusion that is best sorted by emailing service@instructables.com with as much detail as you can.

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T BOT (author)2015-07-11

How to change username in instructables

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Moem (author)T BOT2015-07-11

Send an email to service@instructables.comand they'll change it for you.

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bravoechonovember1 (author)Moem2015-07-11

or there is a change username box at the bottom of the settings page

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Moem (author)bravoechonovember12015-07-11

Oh? I don't have that. Can you show us where it is, in a screenshot or something?

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Moem (author)bravoechonovember12015-07-12

Ah, thanks. I may not have that because I already changed it once.

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hatehavingtosignin (author)2015-03-25

Yes....Even though I verified my account I cannot access any features. I will delete this account asap.

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user

Which features are causing a problem?

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rudymuscovy (author)2014-05-03

I have a subscription to Instructables and have not receives the regular announcements for over a month. I had a computer problem followed by an update, how do I make sure this account gets reconnected?

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woodman67 (author)2014-03-02

I would like to unsubscribe from insructables at this time,Thanks

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Kiteman (author)woodman672014-03-02

Contact service@instructables.com, and they will sort you out.

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Kiteman (author)2013-12-14

You need to drop an email to service@instructable.com, and they'll let you know what's going on.

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J1mwalker (author)2013-08-06

Be nice and tell me how to locate my downloads so that I can print them out and work on the project?
You do not have a phone number or e-mail address listed.
J.walker@va.metrocast.net

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mikeasaurus (author)J1mwalker2013-08-06

When logged in, go to your You page and click the download tab to see the projects that you have already downloaded. Once downloaded you can find the PDF's in your computer where you save files from the Internet, typically a /downloads directory.

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Kiteman (author)2012-12-27

The correct address is service@instructables.com. Is that the one you tried?

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PabloDee (author)Kiteman2012-12-27

Thanks Kiteman,

I'll give it a go - I was using support@instructables.com, which is what's listed on the main website.

I'll keep you posted...

Cheers.

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ewilhelm (author)PabloDee2013-01-03

Sorry about the confusion. Can you point me to where you saw that email address?

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PabloDee (author)ewilhelm2013-01-03

Hey there,

Yes no problem... I have attached a screenshot of the page. The page is accessed via the main home page, if you scroll down to the bottom of the page, on the right there is a link that says support (in gray), click on that and it takes you to the page - here also is the page link.

https://www.instructables.com/about/contact.jsp

I'm in the UK if that makes any difference.....?

Thanks for your support.

Regards,

P.

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Kiteman (author)ewilhelm2013-01-03