My iPod shuffle is not recognized by my Window 7 laptop nor Macbook

" One of your USB device has malfunctioned and Windows does not recognize the device." ERROR 43
Please let me know how I can charge my Apple iPod Shuffle (4th Generation) without display.
It does not display on the iTunes which I have downloaded from the net.
I have bought a new charger dock, still showing same problem. 
Need help!

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frollard5 years ago
Try the 'reset'

power switch to off (green NOT visible)
Wait > 10 seconds.
power switch back to on (green visible)

now try connecting to computer.

if not working still:

you need to put in a service request to apple; it's likely a hardware problem - often caused by unplugging the device without ejecting it properly first (while files are transferring).

leathermall (author) 5 years ago
After trying the options mentioned, still facing same issue.
If the problem is hardware how to repair it?
Apple stuff generally you have to return to apple - and they'll use what is called a 'factory jig' -- it connects physically to the device with the ability to wipe it clean and reinstall the system files. It's something they don't allow the public to use - since its closed source and gives access to the root of the machine.
leathermall (author)  frollard5 years ago
Thanks, I appreciate it
Re-design5 years ago
Error 43 means that the device is noticed by the os and is probably operating alright but the driver is not connecting up right. Try reinstalling the driver.