Easy Solution for a 56 Inch Altura Hampton Bay Remote Problem

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Introduction: Easy Solution for a 56 Inch Altura Hampton Bay Remote Problem

If your fan matches my model and your remote no longer controls the unit, you won't find the fix online. I'm here to save you some trouble.

Step 1: Symptom: Fan Doesn't Respond to Remote

Wife pointed out to me yesterday that the fan/light I installed 6 months ago would no longer function via remote. It is a Home Depot Altura 56" model. Figured out the fix after a few hours, maybe I can save someone else the hassle.

Step 2: Issue

Remote lights up when pressed, but fan doesn't respond. Confirmed fan getting proper voltage and wiring correct via full uninstallation.

Step 3: Suspicion

Online searching will convince you the receiver is bad and needs to be replaced. I'm too stubborn for that, plus reports of awful customer service sent me on the mission to avoid that call.

Step 4: Fix

There are no dip switches in the fan receiver (trust me, I looked everywhere) to align with the remote. This fan has a learning setting that pairs to the remote regardless of the dip switch settings.

To Re-Pair the remote, cut power to the fan. Once restored, within 20 seconds, press and hold the power button on the remote to complete the pairing process.

Step 5: Success

If successful, you will hear a clicking sound and the fan will now once again respond to the remote. Proceed to reattach all the fan blades, light bulbs, and curse Hampton Bay for putting you through this with no online documentation of this process outside an installation YouTube video. Thanks YouTube install guy for saving me a call to Hampton Bay for a replacement receiver!

I hope you get off easier than I did having fully uninstalled and dismantled this entire fan before finding this trick!!

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    29 Comments

    0
    Goody41
    Goody41

    2 months ago

    I have a older model an it has dip switches I ordered a remote an lined the dip switches ,still fan only runs at low speed , any help

    0
    mysomer59
    mysomer59

    3 months ago on Step 5

    I wanted to thank you for this post on rebooting this fan....I was all set to spend $78 on the new receiver when I saw your instruction on this issue. It worked great! So glad you took the time to explain it all out.

    0
    ludionis
    ludionis

    Reply 3 months ago

    Glad my suffering can help save others the trouble. Though I did just replace that fan for aesthetic reasons, I won’t miss this problem at all.

    0
    jamiestp
    jamiestp

    1 year ago

    Just so you know, there are like 5 revisions of the fan, some have a receiver with dp switches some have the sync version, several have totally different remotes. Unfortunately home depot didn't make the part numbers make any sense, but there's definitely many versions of this, I have 3 myself that are all different.

    0
    jlenardson
    jlenardson

    Question 1 year ago

    by cutting the power to the unit, wouldn't disconnecting the receive from the fan power, cut said power? ..or do I really have to turn off the breaker which connects many other devices? Please advise as I to took the entire fan apart looking for dip switches. I guess that make me the dip switch. I have tried identifying the breaker, but can't seem to find the right breaker. I am stumped. Anyone?

    0
    jlenardson
    jlenardson

    Question 1 year ago on Step 4

    by cutting the power to the unit, wouldn't disconnecting the receive cut said power? ..or do I really have to turn off the breaker which connects many other devices? Please advise as I to took the entire fan apart looking for dip switches. I guess that make me the dip switch.

    Please advise. Thanks

    0
    ludionis
    ludionis

    Answer 1 year ago

    I don’t recall if i cut the breaker it just the switch, it’s been a while. Try the switch and if that doesn’t work, I’d move up to the breaker.

    0
    jlenardson
    jlenardson

    Reply 1 year ago

    Mine i not on a switch,. I was asking if disconnecting the receiver from the power would accomplish the sane goal. Does anyone know?

    0
    pkcoski
    pkcoski

    2 years ago on Introduction

    Thank you! Thank you! Thank you!
    My Altura 56 has a different remote where each fan speed button turns the fan on, so as you instructed I killed the power to the fan and removed the battery from the remote for 30 seconds then reinstalled battery and turned power to fan back on then pushed and held the "FAN OFF" button until it clicked on, after holding for only about 3 seconds.
    You saved me a lot of trouble.

    15685275726182503265705455117006.jpg
    0
    AustinBob
    AustinBob

    Reply 1 year ago

    This was my situation, with this remote. Your procedure above produced the same results for me. Thank you!

    0
    ludionis
    ludionis

    Reply 1 year ago

    That’s great!!

    0
    navtech2112

    Hi, about two months ago my three fans starting changing speeds and directions on their own.
    Finally deduced that some neighbor was on the same frequency. What are the chances?
    I was almost resigned to buying 3 new receivers till I found this post.
    Awesome, 90 second fix!! Yay!
    Like the author, spent a lot of time in dis/re-assembly. Bottom line, THANKS because HD nor the manufacturer has relevant data.

    20200408_111643.jpg
    0
    icu4dz
    icu4dz

    Question 1 year ago

    I am experiencing this problem right now. Did you get a red light on the remote?

    Do you mean cut the power at the electrical box?

    0
    ludionis
    ludionis

    Answer 1 year ago

    My remote only has blue lights, but yes, will need to cut the power at the electrical box or switch if you have one.

    0
    icu4dz
    icu4dz

    Reply 1 year ago

    Thanks so much

    0
    mel.silva
    mel.silva

    Question 1 year ago on Step 2

    I found this while looking for instructions on this silly thing. I’m wondering if I can set the dip-switches to something different than the default and re-pair the fan? Our fan works with the remote, but random signals cause the fan to turn off, the light to comes on in the middle of the night and it just does random things.

    0
    ludionis
    ludionis

    Answer 1 year ago

    I took my fan apart and found no switches to configure, which lead me to find this solution. Best of luck in your search!

    0
    ruben.ca
    ruben.ca

    2 years ago on Step 5

    YOU Rule!
    I went through replacing the receiver and was about to replace the motor until I stumbled upon your post.
    Fan is all good now.
    Thank you for sharing your fix.

    0
    ludionis
    ludionis

    Reply 2 years ago

    You’re very welcome! They really should have that listed somewhere easy to find!!!