How to Fix It When IP Cameras Lose Connection With NVR

Introduction: How to Fix It When IP Cameras Lose Connection With NVR

About: I'm Product manager of ANNKE Security Technology Inc.

When your ANNKE IP camera loses its connection to your NVR security system, try this method in the video. It works for new cameras too.

Step 1: Preparation

First, you need to power up your IP camera and the NVR system.

Connect the IP camera to the LAN port of NVR with a standard ethernet cable.

Step 2: Monitoring

- Enter the NVR system. irght click on the live monitoring interface to enter the Shortcut Menu

- Click the "Video Manager" and login with your password

- Then you'll see the status of your IP camera showing " IPC Disconnected "

- Choose it to delete

Step 3: Refresh

- Choose "Refresh", the new added IP camera data will show up.

- Choose it and click "Match code"

- Then you can see your IP camera status "Connect success"

- Now it's working again now.

Step 4: Video Tutorial

You may check this video for more.

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    1 year ago

    Number ONE thing to check! Are the cameras on a GFI circuit? I found that 4 of my six were offline and the last thing I checked was that the outdoor power units were on the SAME GFI circuit! I reset it and they ALL came back! Make it the FIRST thing to check!


    1 year ago

    I actually did all these things aswell but for some reason, once u get a picture and match code. U take out the ether net cable and get ipc disconnect again. This system has worked for only about 6 or 7 months now I have ip issues. And took the cameras down from high places to do these Steps. Smh


    Question 2 years ago on Step 4

    my rear camera was connect fine for 9 months using another as a repeater, somehow it lost connect and showed IPC disconnected, The red light is on so it is working, i followed the steps, connecting via ether cable, deleting the camera, refresh, camera appears match code works but it stays IPC disconnected is there anything else I can do as it worked fine until now


    3 years ago on Step 3

    Hi please help me. I have followed all your instructions, ip cam ip address before and after match code are obtained successfully but the ipc is still disconnected. Why?