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  • Connecting the SimpliSafe Video Doorbell to a Digital Chime

    Hmmm...the relay should have a clear housing where you can see the coil and the switches, you should see the switches close when you press the SS doorbell. If the switches are closing then the next thing I would try is to replace the diode on the switch side of the relay. It that still doesn't solve the problem them you should check to make sure that all of the wires that are added in my diagram, the ones that don't get used when you just hook up your old doorbell, are good. The best way to do this is to run a continuity check with a multimeter. If all those wires are good then I'm somewhat at a loss to why it isn't working, it just seems like a connection isn't being made somewhere.

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  • Connecting the SimpliSafe Video Doorbell to a Digital Chime

    Sorry for the delay in getting back to you, I've been away on vacation. Since the relay is lighting up when you press the SS button it seems to be getting power so the problem is probably between the transformer and the chime, or the relay and the chime. Did you check to make sure you had the wire from the transformer to the chime connected to the transformer terminal on the chime? If so, I would do a continuity test on that wire to make sure it isn't broken. If that checks out then I'd do a continuity test on the wire from the relay to the chime. If that checks out then the only other thing I can think of is to double check that the diode on the switch side of the relay isn't installed backwards. I hope that gives you a couple of areas to check.

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  • Connecting the SimpliSafe Video Doorbell to a Digital Chime

    Isn't that the wire that connects to your front doorbell? The one that is connected to the transformer terminals on your board should be connected to the low voltage terminals on the transformer and just transfer the power from the terminals on the transformer to the terminals on the board so you don't have to run other wires back to the transformer. If the other wire isn't for your front door then maybe it connects to a back doorbell.

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  • Connecting the SimpliSafe Video Doorbell to a Digital Chime

    The red light on the relay comes on when the switch is closed and the chime rings so it makes sense that it went off when the chime stopped. Looking at your second picture it looks like you have too many connections on some of the terminals. There should only be one wire connected to the "Front" terminal but you have two. The red wire running from the relay to the "Front" terminal is correct. The white wire running from the left transformer terminal to the "Front" terminal is incorrect and needs to be removed. Where is the wire that has the sheathing around it that has both a red and white wire inside of it, with the white wire connected to the left transformer terminal and the red wire connected to the right transformer terminal, coming from? My gues...

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    The red light on the relay comes on when the switch is closed and the chime rings so it makes sense that it went off when the chime stopped. Looking at your second picture it looks like you have too many connections on some of the terminals. There should only be one wire connected to the "Front" terminal but you have two. The red wire running from the relay to the "Front" terminal is correct. The white wire running from the left transformer terminal to the "Front" terminal is incorrect and needs to be removed. Where is the wire that has the sheathing around it that has both a red and white wire inside of it, with the white wire connected to the left transformer terminal and the red wire connected to the right transformer terminal, coming from? My guess it that wire is connected to the low voltage terminals on the transformer and just provide low voltage power to the transformer terminals on the circuit board which you are then using as connection points rather than connecting directly to the low voltage terminals on the transformer. If that is the case then that should be OK as long as you don't have any other wires connected directly to the transformer low voltage terminals. Try removing the white wire I mentioned that currently runs between the left transformer terminal and the "Front" terminal. If that doesn't work try replacing the diodes since the incorrect wire was actually back feeding voltage to the switch side of the relay and may have damaged the diodes. If that doesn't work, please sketch out all of your wires and connections since I can't see them all in the pictures (easiest way to do this is to print my wiring diagram PDF and then add/cross out wires to match your wiring.

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    • Connecting the SimpliSafe Video Doorbell to a Digital Chime
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