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USER IS NOT MARKED PRO! INVESTIGATE THIS! Answered

I am supposed to have a pro membership. I received some emails regarding my pro membership expiring, now when I look at my own profile it says my pro membership doesnt expire for almost another year, but I'm still not marked pro.

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Sparky1971

5 years ago

I was trying to do a download tonight and a message came up that it was only available for PRO members. I did join in February, why can't I download???

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mikeasaurusSparky1971

Reply 5 years ago

Pro Memership is a paid function. If you paid for a Pro Membership and are not seeing it activated please email support@instructables.com with your receipt number, username, and email address you used when you signed up, and we'll get it sorted out right away!

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ShadyLogic

5 years ago

This sometimes happens when an old membership fails to renew. If a new membership is created without cancelling the old one it can cause a conflict. I've gone ahead and fixed this issue for you, so you should be good to go!

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blueangelcatShadyLogic

Reply 5 years ago

you fixed it but it quit again its not that it just doesnt say pro but my pro thingies dont work either! badges etc. the email said to check browser its ei9 new and no add ons and cookies good to go! now what? will send copy of this to service also!it's frustrating since I wanted to start adding instructables now. Do you think I should just pay again? if I cant get it fixed any other way???Mary

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sherrycayheyheyblueangelcat

Reply 5 years ago

Hi there! I believe I've solved the issue with your PRO memberhsip. Please check your email for the details.

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flanker_13ShadyLogic

Reply 5 years ago

I also have this issue. Can I get it fixed also

Thanks

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mikeasaurusflanker_13

Reply 5 years ago

please email service@instructables.com with this request along with your username.

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alison528mikeasaurus

Reply 5 years ago

I also have this problem. I was charged 11.97 back in October and no pro membership. I have emailed service@instructables 3 times. No response

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kz1alison528

Reply 5 years ago

Hmmmm. This not good, Kemo Sabe . I have same problem. Sending email now. Will advise if get no rise.

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mikeasauruskz1

Reply 5 years ago

Just wanted to let you know that we got your email and will get you sorted with your Pro Membership soon! We should have this sorted in the next few days.

The user above who contacted us (alison528) had his Pro Membership issue dealt with on the day he published that comment, and you can see his "Pro status" next to his name.

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blueangelcatmikeasaurus

Reply 5 years ago

Mike do I have to be a guy to get it fixed the same day? umm dont think Ican make the change but I would be really glad if it could be fixed kinda pretty soon since it is the second time this year,and I have been with you guys a long time and I have hardly ever complained about anything! (just this really)are you guys mad at me for asking for help too much?thanks for readin this,Mary

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blueangelcatmikeasaurus

Reply 5 years ago

I did this got an auto reply no help,told me to check my browser I did and resent that info its been sinc 03/18/2013 that I asked for help this is the second time this year,I would love it if a real person could help but if not even if the instructables robot fixed it I would be so happy!

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apsu

5 years ago

I also have this problem - could someone please mark my account as pro? or must I email paypal transaction id etc. to someone? Surely the relevant transactions can be found by instructables staff?

Thanks!

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blueangelcat

5 years ago

Well here we go again! I paid for a pro membership on July 31 2012 due for auto renew on july 31 2013! but I am not shown as Pro! can you please advise? thank you! Mary Free

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mikeasaurusblueangelcat

Reply 5 years ago

Please email service@instructables.com with your PayPal or Credit Card recipt number, the date of purchase, along with your username and email address.

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blueangelcat

5 years ago

Well here we go again! I paid for a pro membership on July 31 2012 due for auto renew on july 31 2013! but I am not shown as Pro! can you please advise? thank you! Mary Free

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bcurtis5810

5 years ago

Dear Sirs I paid for a pro membership back in 11/19/12 I was even able to use the pro membership for some time but now I'm unable to. I show have a with draw on my bank account in November. It's saying I don't have a pro membership even though my next payment is due 2/20/13